Shipping & Returns

Last updated: 12 February 2026

At Zova Jewellery, we aim to deliver your favorite pieces safely and smoothly. Please read our Shipping & Returns Policy carefully before placing an order.

🚚 Shipping Policy

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed on Sundays or public holidays.

2. Delivery Time

  • Standard delivery usually takes 3–7 business days depending on your location.

  • Delivery timelines may vary during sales, festive seasons, or due to unforeseen courier delays.

3. Shipping Charges

  • Shipping charges (if any) will be displayed at checkout.

  • Free shipping offers may apply on selected orders or promotional periods.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via email or SMS.

  • Customers are responsible for providing accurate shipping details at checkout.

Zova Jewellery is not responsible for delays caused by courier partners or incorrect address details provided by the customer.

🔄 Returns Policy

We want you to love what you wear. If something isn’t right, here’s how we handle returns:

1. Return Eligibility

  • Return requests must be made within 7 days of delivery.

  • Items must be unused, unworn, and in original packaging.

  • Products damaged due to misuse or wear are not eligible for return.

2. Non-Returnable Items

  • Earrings (for hygiene reasons)

  • Customized or personalized jewellery

  • Items purchased during clearance or final sale

3. Return Process

  • Email us with your order number and reason for return.

  • Once approved, we will guide you through the return steps.

  • Refunds will be processed after product inspection.

💰 Refund Policy

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be credited to the original payment method.

  • Shipping charges (if applicable) are non-refundable unless the item received was damaged or incorrect.

📦 Damaged or Wrong Product

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery.

  • Share clear photos of the product and packaging.

  • We will arrange a replacement or refund accordingly.

📞 Contact Us

For shipping or return queries, contact us:

📧 Email: [your email address]
📞 Phone: [your phone number]
📍 Address: [your business address]